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Facebook: Fletcher-Printing-493579940652245

4838 52nd Street
Red Deer, AB
CANADA
T4N 2C5

Phone 403.347.3396

E-mail print@fletcherprinting.com

Monday - Friday 8:30 - 5:00

Request An Estimate
Place An Order
Products & Services
Pay Invoice

Fletcher Printing

4838 52nd Street

Red Deer, AB

CANADA

T4N 2C5

Phone 403.347.3396

E-mail print@fletcherprinting.com

Monday - Friday 8:30 - 5:00

Facebook: Fletcher-Printing-493579940652245

We understand that sharing your unique personal information online requires a great deal of trust on your part and we take this trust very seriously. Fletcher Printing promises to make it our highest priority to ensure the security and confidentiality of the unique personal information you provide us. Personal Information includes any information that can be linked to a specific individual, such as name, address, phone number, e-mail address or financial information).

Fletcher Printing utilizes the following privacy principles to ensure the safety of your personal information. The purpose of these principles is to ensure our clients right of privacy with respect to their personal information that is collected, used or disclosed by an organization in the private sector in an era in which technology increasingly facilitates the collection and free flow of information.

These principles address the ways in which we collect, use and disclose personal information. These principles also address the rights of individuals to have access to their personal information and to have it corrected if necessary. The principles are:

Accountability: Fletcher Printing is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization's compliance with the following principles. (To communicate with the
person responsible for compliance please contact Fletcher Printing).

Identifying Purposes: The purpose for which your personal information is collected is to allow us to verify and complete your orders.

Consent: The knowledge and consent of the Individual are required for the collection, use or disclosure of personal information, except when inappropriate. (Your consent is implied by reading and completing an online profile with Fletcher Printing).

Limiting Collection: The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means. (Fletcher Printing only asks for information relevant to verifying and completing your orders). If you wish to place an online order with Fletcher Printing we do require that you create an online profile. Within that profile we will ask you for unique personal information that we require in order to provide service to you. Our registration process requires only a valid e-mail address and a unique user ID and password. Our ordering process may require a valid delivery address. Our payment process requires valid billing address information, Tax ID information for re-sellers and credit card information.

Individual Access: Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. (Please contact Fletcher Printing if you have any questions or concerns regarding the accuracy of your personal information).

Terms & Conditions

Customer acknowledgement:
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors. By submitting my order to Fletcher Printing I agree to the Fletcher Printing Terms and
Conditions set out below.

1. ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process. Fletcher Printing is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size

2. COPYRIGHT

All material used/found in this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Fletcher Printing web site or the copyrighted property of parties from whom Fletcher Printing has licensed such property. The Customer (sometimes referred to for convenience as "you") may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via Fletcher Printing Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Fletcher Printing policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

3. CUSTOMER CONTENT

All information, data, text, photographs, graphics, messages or other materials supplied by the customer ("Content") are the
sole responsibility of the customer.

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable
Content. Fletcher Printing does not control the Content posted by Customers and does not guarantee the accuracy, integrity or
quality of the Content. Under no circumstances will Fletcher Printing be liable to you in any way for any Content you may be
exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use
only. You agree to abide by these terms of service and not to use these products and services or related messages for any
unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any
other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your
registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your
registered account.

You acknowledge that Fletcher Printing does not pre-screen Content, but that Fletcher Printing and its affiliates shall have the
right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise
be objectionable. You further acknowledge and agree that Fletcher Printing may preserve Content and may also disclose
Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
(a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of
third-parties; or (d) protect the rights, property, or personal safety of Fletcher Printing, its users and the public.

4. LIMITATION OF LIABILITY

In no event shall Fletcher Printing or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable
for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss
of use, data or profits, whether or not Fletcher Printing has been advised of possibility of the damage, arising out of or in
connection with the use or performance of the site or of failure to provide services that you order from Fletcher Printing or its
affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no
event shall Fletcher Printing be liable or responsible for any damages or consequences arising from or related to your
inappropriate or unauthorized use of the site or its content.

5. INDEMINITY

You agree that you shall indemnify and defend Fletcher Printing and all parties from whom Fletcher Printing has licensed
portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses,
including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit,
claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into
Products.

6. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. Fletcher Printing is not responsible for any color shift that
occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300
DPI and CMYK color mode. Fletcher Printing is not responsible for images printed as fuzzy, distorted or pixilated due to
customer provided artwork.

7. COLOR PROOFING AND MATCHING

Fletcher Printing is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will
predict design layout, text accuracy, image proportion and placement, but not color or density. While Fletcher Printing will try it's
best to match the gradient density of each color , Fletcher Printing is not liable for the final appearance of a color. Application of
UV Coating may effect or change the appearance of the printed colors. Fletcher Printing is not liable for the final color
appearance of a UV product/s.

8. ORDER CANCELLATION

Once an order is approved depending on its progress the order is subject to applicable cancellation charges. If job is cancelled
charges for any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from
your invoice. Once the order has been placed, No Refunds are issued for Graphic design services.

9. RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will
re-print the order. No Refunds or Credit. Customer must notify Fletcher Printing within 5 business days of order acceptance to
notify any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. Where
replacement is appropriate, Customer must first return 100% of the received product within 15 days (on their own expense)
from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping)
are NOT REFUNDABLE, including for those orders that are returned for any reason.

10. ORDER SHIPPING AND DELIVERY

Please note that all turnaround times are estimates. While Fletcher Printing will use reasonable efforts to prevent delay of
delivery schedules, in no case shall Fletcher Printing be liable for any consequential or damages resulting from any delay in
shipment or delivery. Orders are F.O.B. the Fletcher Printing Plant, and customer shall have recourse only to its selected
courier for any shipping issues. Fletcher Printing shall not be liable for delays in shipments caused by weather conditions,
shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction
and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will
be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping
rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges
may apply.

11. Links to Third Party Sites:

The links throughout this site may let you leave Fletcher Printing's site. The linked sites are not under the control of Fletcher
Printing and Fletcher Printing is not responsible for the contents of any linked site or any link contained in a linked site, or any
changes or updates to such sites. Fletcher Printing is not responsible for webcasting or any other form of transmission
received from any linked site. Fletcher Printing is providing these links to you only as a convenience, and the inclusion of any
link does not imply endorsement by Fletcher Printing of the site.

12. Color Matching

Because of differences in equipment, paper and inks and other conditions between color proofing and production pressroom
operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall
constitute an acceptable delivery. Fletcher Printing will make every effort to produce a reasonable representation based on
materials supplied by the customer; however, Fletcher Printing does not guarantee color matching. Unfortunately time to time
there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.

13. Overruns and Underruns

Overruns and underruns not to exceed 10% of quantity ordered shall constitute an acceptable delivery.

14. Indemnification

The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and
agrees to indemnify and hold harmless Fletcher Printing from any and all loss, cost, expense and damages on account of any
and all manner of claims, demands, actions and proceeding that may be instituted against Fletcher Printing on grounds that
printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or
scandalous, or invades any persons right to privacy or other personal right, except to the extent that Fletcher Printing
contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defense
of any such claim, demand, action or proceeding, that may be brought against Fletcher Printing provided that Fletcher Printing
shall promptly notify the customer with respect thereto.

15. Refund policy

Printed material which need to be refunded must be shipped back to Fletcher Printing. Our quality control department needs to
inspect and verify that complaint is valid.

16. Payment information

Fletcher Printing does not record, keep, or hold any credit card information on our servers. Fletcher Printing only records and
holds information on jobs ordered: docket number, qty, paper type finishing, file and shipping info.

Shipping Methods

Loomis Ground (Business + Residential)
Delivery within 1-7 business days based on distance to the destination.

Loomis Express Saver
Delivery to businesses by 4:30pm in 3 business days.
Residences by 7:00pm in 3 business days.

Loomis 2-Day Express
Delivery to business by 4:30pm in 2 business days to most areas.
Delivery to residences by 7pm in 2 business days.

Loomis Standard Express
Next business day delivery by 3 pm to most Canadian addresses.
Next business day delivery by 4:30pm to rural areas.

Loomis Priority Overnight
Next business day delivery by 10:30am to most addresses.
Next business day delivery by noon or 5pm in remote areas.

Loomis1st Overnight Express
Next business day delivery between 8:00am and 10:00am.

Local Courier / Fletcher Printing Delivery Truck - City of Red Deer.

Pick up
Monday - Friday 8:30am-5pm.